
This wasn’t about turning media on and hoping for the best – it was about engineering a system built to scale. Four pillars underpinned the strategy, each designed to go beyond clicks and channel metrics, and instead drive business performance. From audience intelligence to a sharper media mix, from personalisation at scale to a retention loop that compounded results, every move was deliberate, disciplined, and geared towards long-term category growth.
Instead of blasting spend at broad targets, we mined CRM data to truly understand customer segments. That insight shaped Klaviyo, Facebook, and beyond – building awareness with the right people and driving qualified traffic that converted into revenue, not just clicks.
Perfume Direct’s media had been one-dimensional. We expanded formats, tested relentlessly, and identified the combinations that actually drove profitable growth. It wasn’t about “more ads” – it was about better, smarter deployment of budget to maximise ROI.
We engineered a framework for dynamic personalisation using CRM insights across Google Ads, email, and programmatic. Thousands of tailored touchpoints meant customers didn’t just see ads – they experienced a brand journey that felt relevant, consistent, and persuasive at every stage.
Retargeting wasn’t an afterthought – it became the growth multiplier. By mapping messages to the funnel and re-engaging customers with precision, we turned browsers into buyers and buyers into repeat customers, compounding returns over time.
Jonny Webber – Ecommerce Manager
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