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    CHAPS & CO BARBERSHOP

    Where Barbershop

    Culture Meets

    Business Performance.

    Challenge

    For Chaps & Co, the pandemic wasn’t just a pause button - it was a direct hit to the core of their business model. Lockdowns created fear, competitors were circling, and customer demand for grooming all but vanished overnight.

    Instead of chasing short-term wins or clinging to vanity metrics, the challenge was bigger: how do we protect brand equity, maintain visibility, and position Chaps & Co not just to survive the turbulence, but to come out stronger? This was less about patching holes in digital performance and more about building a long-term growth engine that could withstand external shocks and put the brand back on the front foot when the market recovered.

    Strategy

    The brief wasn’t just to keep the lights on – it was to help Chaps & Co come through uncertainty stronger than before. That meant stripping the noise, focusing on what mattered, and building a strategy designed for resilience and growth. Four pillars, all anchored in brand strength: audience insights that shaped loyalty, iteration with purpose, messaging that reassured at scale, and loyalty that outperformed short-term leads.

    “TIDAL ARE AN EMBEDDED EXTENSION TO OUR IN-HOUSE MARKETING TEAM. THEIR UNDERSTANDING OF OUR BUSINESS, OUR BRAND, OUR INDUSTRY AND OUR CUSTOMERS IS SECOND-TO-NONE.”

    JORDAN DAVIES – FOUNDER

    THE RESULTS WE ACHIEVED

    58%

    increase in new customer acquisition

    144%

    increase in returning customer bookings

    4.4x

    profit on ad spend (poas)

    We’ve also delivered results for:

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