
The brief wasn’t just to keep the lights on – it was to help Chaps & Co come through uncertainty stronger than before. That meant stripping the noise, focusing on what mattered, and building a strategy designed for resilience and growth. Four pillars, all anchored in brand strength: audience insights that shaped loyalty, iteration with purpose, messaging that reassured at scale, and loyalty that outperformed short-term leads.
We didn’t just target demographics; we tapped into the mindset of Chaps’ core clientele. By leveraging first-party data, we defined the audiences most likely to stay loyal through uncertainty – ensuring that every message built both trust and brand equity while still driving measurable performance.
This wasn’t about endless split-tests for the sake of dashboards. Every experiment was tied back to business goals. Through a structured test-and-learn framework, we identified not just what ads “worked,” but what messaging and creative would build lasting differentiation for Chaps & Co in a crowded market.
In times of crisis, brand voice matters more than ever. We re-engineered messaging across all touchpoints to instil confidence: safety-first, community-focused, and anchored in the credibility of Chaps & Co. The result? A brand that didn’t just advertise but reassured, becoming a stable presence when customers needed it most.
Instead of burning budget chasing cold prospects, we doubled down on existing customers. By prioritising retention and loyalty with a smart retargeting programme, we nurtured repeat bookings and word-of-mouth – building a customer base that would come back stronger post-pandemic.
JORDAN DAVIES – FOUNDER
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